Waste, Fraud, and Abuse is pervasive in most of the
government services in all democratic societies.
The main root causes of Waste, Fraud, and Abuse are
lack of accountability and corruption.
Take the case of the US. The congress blames the
president for not getting things done. The president blames the congress
for not getting things done. Finally very little gets done to improve the
government services and the public frustration and anger continue to grow.
It is good to hear few of the republican
presidential candidates talk about using Lean Six Sigma methodologies to
eliminate waste in government agencies.
One of the first steps that any quality oriented
government can take is consolidation of multiple federal agencies.
Every quality initiative starts with commitment
from the top management. Top management in the context of government services
consists of the president, the congress, and the secretaries of the state. Let
us hope that the top management of the government services takes solid steps to
plan and implement quality initiatives to reduce waste, fraud, and abuse.
As quality professionals, we have a very important
responsibility to continue to promote the importance of quality initiatives to
improve the government services.
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