Sunday, May 13, 2012

Waste, Fraud, and Abuse in Government Services

Waste, Fraud, and Abuse is pervasive in most of the government services in all democratic societies.  

The main root causes of Waste, Fraud, and Abuse are lack of accountability and corruption.

Take the case of the US. The congress blames the president for not getting things done. The president blames the congress for not getting things done. Finally very little gets done to improve the government services and the public frustration and anger continue to grow.

It is good to hear few of the republican presidential candidates talk about using Lean Six Sigma methodologies to eliminate waste in government agencies.   

One of the first steps that any quality oriented government can take is consolidation of multiple federal agencies.

Every quality initiative starts with commitment from the top management. Top management in the context of government services consists of the president, the congress, and the secretaries of the state. Let us hope that the top management of the government services takes solid steps to plan and implement quality initiatives to reduce waste, fraud, and abuse.

As quality professionals, we have a very important responsibility to continue to promote the importance of quality initiatives to improve the government services.  


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