In the ASQ blog site, the author asks fundamental questions...
Do you speak the “language of business”? How important is it, in your experience?
=> Speaking the "language of business" (Cost of poor quality) is necessary but it is not sufficient to reach the upper chambers of management in organizations.
Top managers must possess core competencies (management and technical) required to lead the organization and they must provide confidence that they can provide long term growth, sustainability, and results.
Everyone in the society (not just quality professionals and top managers) should think in terms of cost of poor quality for improving the overall quality of life.
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